Refund policy

Right of Withdrawal & Returns

You have the right to return the products you purchased within 14 calendar days from delivery of the last item in your order.

Return conditions:

The product must be in its original condition, unused and with all of its tags attached. The original packaging must be intact.

Shipping costs:

Return shipping costs are paid by the customer, unless the product is defective or the wrong item was sent. If you exercise your right of withdrawal, we also refund the standard shipping cost of the original order.

Refunds:

Once we have received and inspected your return, we will refund the value of the product as well as the standard shipping cost within 7 business days, using the same method you used to pay.

How to start a return or cancellation request:

Sign in to your account and go to your orders: https://account.eclipseluxeboutique.store

If you placed your order with a phone number only (without an email), use the link in your order confirmation SMS.